Returns
For all return enquiries, contact us by phone at +1 (250) 423-3532 or by email at [email protected].
In-store
Accidentally purchased the wrong item? No worries! Our 14-Day return period has you covered. For up to 2 weeks after the date of purchase, bring your item back and choose between an exchange, store credit or refund. After the return period, you still have the option to exchange the item or receive a store credit. All returned items must be unused and in original packaging.
Online
We get it, mistakes happen. Accidentally purchased the wrong item? No worries! Our 14-Day return period has you covered. For up to 2 weeks after the date of purchase, bring or send your item back and choose between an exchange, store credit or refund. After the return period has ended, you still have the option to exchange the item or receive a store credit. All returned items must be unused and in original packaging.
Customers are responsible for all return shipping fees. Qualifying refunds will be issued back to you after we have received the returned item, less the return shipping cost.
Exclusions
Any items marked ‘On Sale’ or ‘Demo’ are final sale.
All bikes are final sale.
Shipping
At this time we are only able to offer in-store collection for bicycle purchases. If you are interested in shipment options, reach out to us by email at [email protected] or call us at +1 (250) 423-3532.